Support
I bought Remove ads. How do I get it on a new iPhone?
Open the Shop, go to Store, and tap Restore purchases. Use the same Apple ID you bought it with.
I bought coins but they didn't arrive.
Close and reopen PocketCue — it checks with the App Store again and adds anything that's missing. If a parent approves purchases on your account (Ask to Buy), the coins arrive once it's approved. Still missing? Email us with the date of the purchase.
Will I lose my progress if I delete the app or get a new iPhone?
No, as long as you're signed in to iCloud. PocketCue keeps a copy of your progress in your iCloud and brings it back when you install it again with the same Apple ID. If it arrives a few seconds after the game opens, you'll see “Progress restored from iCloud”.
How do ads work in PocketCue?
Now and then there's an ad between levels, never in your first few minutes or after a level you had to restart. You can also choose to watch an ad for a hint, Aim+, double coins or to unlock a cue. Remove ads stops the ads between levels; the reward ads stay, only when you want them.
How do I change my ad privacy choices?
In the EU, UK and Switzerland: Settings in the game → Privacy choices. Everywhere: iOS Settings → Privacy & Security → Tracking controls whether PocketCue may use your advertising identifier.
How do I get a refund?
Purchases are handled by Apple. Request a refund at reportaproblem.apple.com.
A level is locked. How do I open it?
Clear the pack before it — or earn enough stars in total, and the next packs open without finishing every level.
Still stuck? Write to us — we read every email.
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